Contact Us

We are here to help with product questions, orders, deliveries, returns and after-sales support.

For the quickest assistance, please email our customer support team and include your order number where applicable.

Customer support

Email: support@smartkitchenappliances.co.uk

When contacting us about an existing order, please include:

• Your full name;

• Your order number;

• The email address used when placing the order;

• The product name or model number; and

• A clear description of your enquiry.

Providing this information will help us locate your order and respond more efficiently.

Order and delivery enquiries

For questions about an order, dispatch, tracking or delivery, please include your order number and check any tracking information provided in your dispatch confirmation before contacting us.

Once an order has been dispatched, tracking details will normally be sent to the email address used at checkout.

Returns and refunds

Before returning any product, please contact us at:

support@smartkitchenappliances.co.uk

Do not send products back without first receiving return instructions and confirmation of the correct returns address.

For full information about unwanted returns, faulty products and refunds, please refer to our Returns and Refunds Policy.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Include:

• Your order number;

• A description of the issue;

• Photographs of the external packaging;

• Photographs of the delivery label;

• Photographs of the product received; and

• The model or serial number, where available.

Please retain all packaging, accessories and documentation while we investigate.

Product enquiries

If you need help choosing a product, comparing models or checking what is included, please email us with the product name, model number or a link to the item on our website.

Our team will do its best to provide clear and accurate product information.

Business address

Smart Kitchen Appliances
204–206 Derby Road
Stapleford
Nottingham
NG9 7AY

Please note that products must not be returned to this address unless we have specifically authorised the return and confirmed the correct return instructions.

Contact form

You can also contact us using the enquiry form on this page.

Please select the most relevant reason for your enquiry and provide as much detail as possible.

Suggested enquiry categories:

• Product enquiry;

• Order status;

• Delivery issue;

• Return request;

• Damaged or incorrect item;

• Faulty product;

• Refund enquiry; and

• Other enquiry.

Important information

Please do not include payment card details, passwords or other sensitive financial information in your email or contact form submission.

All enquiries will be handled in accordance with our Privacy Policy.